Returns and replacements

RETURNS AND REPLACEMENTS

• When returning the ordered product, the buyer bears the delivery costs in the amount of 35 kn. In the event that a mistake is made by the seller, the costs shall be borne by the seller.

RETURNS AND REPLACEMENT METHOD

• When replacing the product, the customer is obliged to properly pack the product he is returning and to protect it from possible damage during transport.
• The seller (YEYA) will order a courier service at the buyer’s address and will deliver the new product to the buyer, and pick up the product which is returned to the seller.